If you’re struggling to view photos sent from iPhone devices, or modern smartphones, then on Windows 10 and Windows 11, there’s a little extension you might need to install. By default the Photos app, should handle any images, but for the animated images or short videos you need an additional plugin. Microsoft sneakily tries to charge for this, but if you copy the following link and paste it into your EDGE browser, it will ask if you want to open the Microsoft Store, go ahead and do so and it will offer to install the extension for free.
Here’s the link:
ms-windows-store://pdp/?ProductId=9n4wgh0z6vhq